{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Canada on orders of CAD 100 or more; a flat CAD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 14 September 2026. Where we deliver We deliver across Canada, to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, Yukon. We publish one delivery time for every destination: 5 to 7 days on the standard service once your order has been handled, or 1 to 2 days after a 24 to 48 hour handling time if you choose express in the cart. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. Prices are in Canadian dollars and no tax is added at checkout. The delivery charge is shown in your cart before you pay, so there is never a surprise at checkout. You can also choose express delivery in the cart for $25, which arrives in 1 to 2 days after a 24 to 48 hour handling time. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free delivery. How long it takes Orders are handled and packed within 24 to 48 hours. Standard delivery then takes 5 to 7 days, so allow about a week from placing your order to it arriving. Express delivery takes 1 to 2 days after a 24 to 48 hour handling time. Edging, planters and fire pits are heavy, and long or bulky items can take the upper end of either range. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you sooner than that. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://cortensteel.co/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. The consumer guarantees of provincial consumer protection legislation for faulty or misdescribed goods apply to everything sold here and are unaffected.",
    "content": "Refunds & Returns Last updated 14 September 2026. This policy sets out how returns work when you buy from us in Canada. 15 days to change your mind Our products can be returned within 15 days of the original purchase, for any reason. This is our own published policy. Canada has no general cooling-off period for an online purchase, and we offer one because we would rather you ordered with confidence. To start a return, email us at theteam@customersupport.care with your order number. To be eligible, the product must have been purchased from this website in the last 15 days, be in its original packaging, and come back with your receipt, order confirmation or other proof of purchase. You pay the cost of returning the goods unless the item is faulty. We refund the price you paid for the goods, back to the payment method you used, or held as credit against a future order if you would rather. Nothing we sell is made to order Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so the change-of-mind window above covers a planter or a fire pit exactly as it covers the edging, the panels and the garden art. We would still rather you ordered the right thing first time. If you are not sure which edging height suits a raised bed, whether a planter fits the balcony, or how much clearance a fire pit needs, email us at theteam@customersupport.care before you order and we will work it out with you. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. Under the consumer protection and sale of goods legislation of your province or territory, the goods we sell you must be of acceptable quality, fit for the purpose they are sold for, and match how we described them. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, with a repair, a replacement or a refund. We cover the cost of returning a faulty item. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so the return reaches the right place and is credited to your order. We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further business days to show the money back on your statement. We cannot accept returns of items bought from a third party retailer rather than from this website. Cancelling an order Any order can be cancelled free of charge before it is dispatched. There is no cancellation fee and no handling fee. Most orders are packed within 24 hours of ordering, so if you need to change or cancel a paid order, contact us as soon as you can and we will tell you where yours has got to. Provincial law can also give you a right to cancel in particular situations. Under Ontario's Consumer Protection Act, 2002, for example, an internet agreement can be cancelled where the required information was not disclosed before you ordered, or where the goods are not delivered within 30 days of the delivery date. Where a right like that applies to you, it applies in full. If something goes wrong If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. If we still cannot resolve it, you can contact your provincial consumer protection office. Nothing on this page limits your rights under your province's consumer protection legislation or the federal Competition Act.",
    "url": "https://cortensteel.co/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Corten Steel Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 14 September 2026. This Privacy Policy explains how Corten Steel Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit cortensteel.co or buy from us. In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity. Quebec, Alberta and British Columbia have their own private sector privacy laws, which apply instead of PIPEDA in some situations depending on where you live and how your information is handled. If you have any questions about this policy or your information, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information we collect We only collect the information we need to run our store and serve you well. This may include: Information you give us : your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled by our payment processors, Stripe and PayPal. We do not store full card numbers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies and analytics We use cookies to keep the site working, such as remembering the items in your cart. With your consent through our cookie banner, we also use Google Analytics to understand how the site is used. See our Cookie Policy for the detail and how to change your choice. How we use your information To process and deliver your orders and provide customer support. To send order confirmations and delivery updates, and marketing emails only where you have agreed to receive them. To improve our website, products and service. To prevent fraud and keep our store secure. To meet our legal and accounting obligations. How we share information We share personal information only as needed to operate the store: with our payment processors, the couriers who deliver your order, the provider that hosts this website, our email provider, and our analytics provider. We require these service providers to protect your information and use it only to provide their service to us. We do not sell your personal information. We may also disclose information where the law requires it. Information stored outside Canada Some of our service providers store or process information outside Canada, including in the United States. While it is there, it is protected by contract but may be accessible to the courts, law enforcement and national security authorities of that country. How long we keep it We keep personal information only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymize it. Your rights You can ask to see the personal information we hold about you, ask us to correct it if it is wrong, and withdraw your consent to marketing at any time. To make a request, email us at theteam@customersupport.care . We will respond within the time the law requires. If you are not satisfied with how we have handled your information, you can complain to the Office of the Privacy Commissioner of Canada , or to your provincial privacy regulator where one applies. You can also contact us first and we will try to put it right. Security We use appropriate technical and organizational measures to protect your information, including encrypted connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's privacy Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact us Corten Steel Company, a division of Caruso Consulting Co Ltd Canadian administration office: 240 Richmond St W, Toronto, ON M5V 1V6, Canada Registered address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://cortensteel.co/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Corten Steel Company.",
    "content": "Terms & Conditions Last updated 14 September 2026. These Terms & Conditions govern your use of cortensteel.co and any purchase you make from Corten Steel Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorized access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Corten Steel Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products and descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration. Corten steel weathers as it is meant to, so the colour and finish of the patina vary between batches and will not look identical on any two installations. Pricing All prices are shown in Canadian dollars (CAD). No tax is added at checkout: the price you see, plus delivery where it applies, is the price you pay. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching, and you are free to cancel for a full refund. Ordering Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one business day. Delivery times. For the full detail see our shipping page . Orders and purchase terms Placing an order is an offer to purchase. A contract is formed once we confirm and dispatch your order. We may refuse or cancel an order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we issue a full refund. You are responsible for giving accurate delivery and contact details. Please check them at checkout, because a wrong address can delay a delivery. Payment and security Payment is taken at checkout by card through Stripe, or through PayPal, over an encrypted connection. We do not store your full card details. Your order is processed once payment is authorized. Shipping, returns and cancellations Delivery times, coverage and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of liability To the extent the law allows: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We do not promise that the website will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing in these Terms limits your rights under the consumer protection legislation of your province or territory, or under the federal Competition Act, which prohibits false or misleading representations. Governing law These Terms are governed by the laws in force in the province or territory of Canada where you live. Your rights as a consumer under that province's legislation are not affected. Changes to these Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 . Statements about Canadian law on this site are general information and not legal advice. Contact us Corten Steel Company, a division of Caruso Consulting Co Ltd Canadian administration office: 240 Richmond St W, Toronto, ON M5V 1V6, Canada Registered address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://cortensteel.co/terms-and-conditions/"
  }
}