Privacy Policy
Last updated 14 September 2026.
This Privacy Policy explains how Corten Steel Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal information when you visit cortensteel.co or buy from us.
In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity. Quebec, Alberta and British Columbia have their own private sector privacy laws, which apply instead of PIPEDA in some situations depending on where you live and how your information is handled.
If you have any questions about this policy or your information, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877.
Information we collect
We only collect the information we need to run our store and serve you well. This may include:
- Information you give us: your name, delivery and billing address, email address and phone number when you place an order or contact support.
- Payment information: handled by our payment processors, Stripe and PayPal. We do not store full card numbers.
- Information collected automatically: such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies.
Cookies and analytics
We use cookies to keep the site working, such as remembering the items in your cart. With your consent through our cookie banner, we also use Google Analytics to understand how the site is used. See our Cookie Policy for the detail and how to change your choice.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order confirmations and delivery updates, and marketing emails only where you have agreed to receive them.
- To improve our website, products and service.
- To prevent fraud and keep our store secure.
- To meet our legal and accounting obligations.
How we share information
We share personal information only as needed to operate the store: with our payment processors, the couriers who deliver your order, the provider that hosts this website, our email provider, and our analytics provider. We require these service providers to protect your information and use it only to provide their service to us. We do not sell your personal information. We may also disclose information where the law requires it.
Information stored outside Canada
Some of our service providers store or process information outside Canada, including in the United States. While it is there, it is protected by contract but may be accessible to the courts, law enforcement and national security authorities of that country.
How long we keep it
We keep personal information only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymize it.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it if it is wrong, and withdraw your consent to marketing at any time. To make a request, email us at theteam@customersupport.care. We will respond within the time the law requires.
If you are not satisfied with how we have handled your information, you can complain to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator where one applies. You can also contact us first and we will try to put it right.
Security
We use appropriate technical and organizational measures to protect your information, including encrypted connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information.
Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact us
Corten Steel Company, a division of Caruso Consulting Co Ltd
Canadian administration office: 240 Richmond St W, Toronto, ON M5V 1V6, Canada
Registered address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@customersupport.care
International call centre: +66 (0) 98 391 3877